Ember mug showing solid red, just a low battery thing?

The distinction here is that if the mug remain solid red on the coaster the cell is almost always toast. When I opened up three Ember mugs I bought the cells had dropped below the battery management system (BMS) cutoff for the cell and would no longer take a charge. The BMS on th…

the BMS cutoff on the batteries is interesting. Is there a voltage reading that will tell you whether or not it can be revived? if i popped the battery open what would be the sign?
 
the BMS cutoff on the batteries is interesting. Is there a voltage reading that will tell you whether or not it can be revived? if i popped the battery open what would be the sign?

below about 2.5v per cell the battery is in dangerous territory. Below 2.0v it's probably best to recycle the battery. Between 2.5 and 3.0v you can try to revive but the cell will never be the same and the runtime will be garbage. Personally not worth the effort on a mug. Just swap the cell.
 
mine that was staying solid red on the coaster ended up being the coaster. It charged fine with a friend's coaster. Ember sent me a new one under warranty.