DeWalt Hammer Drill 10-minute work issue

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Feverish Disco Dynasty

Feb 12, 2025
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Been a long-time user of DeWalt and this is my first issue with them. After 10 minutes of work, my tool began to make weird grinding noises from itself and suddenly stopped working. Has anyone experienced this on their brand new DeWalt Hammer Drill (DCD996)?

Such a shame for a brand like them to have tools like this. What should I do with this? Repair, change, or totally return the tool and get a refund?
 
For a brand like DeWalt, it is definitely weird. Plus, having tools that are known for their long-lasting and durability, DeWalt must have given you a tool that got through their quality inspection.

If it still has warranty, I suggest you bring it back to them and request for a replacement.
 
For a brand like DeWalt, it is definitely weird. Plus, having tools that are known for their long-lasting and durability, DeWalt must have given you a tool that got through their quality inspection.

If it still has warranty, I suggest you bring it back to them and request for a replacement.
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I’m really happy with my Dewalt DCD996, owned it for long time, and it still works like a tank when it comes to heavy usage.
 
Check the setting before returning it – not saying that it is your fault, we just need to be sure. Check the clutch or speed settings, sometimes this is just its issue.
 
Check the setting before returning it – not saying that it is your fault, we just need to be sure. Check the clutch or speed settings, sometimes this is just its issue.
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But I’m pretty sure that I checked all of the possible settings before using it. As I stated in my situation, my tool worked out on its first few minutes then died on me before reaching 10 minutes.
 
I just want to share my same experience with a different model. I managed to return mine and they gave me a new one, it turned out to be a dud that slip through qc.
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Me too! And to the point that I almost cursed their brands! But, luckily enough they have a great customer service, and explained everything to me. Been using the replacement for almost 3 years now.
 
Hmm… May I know what bit did you use? I have read somewhere that sometimes it is because of the bit binding that causes the overheating of the drill.
 
Hmm… May I know what bit did you use? I have read somewhere that sometimes it is because of the bit binding that causes the overheating of the drill.
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I used a bit that’s pretty particularly rated for masonry from Bosch. I don’t think it’s about the bit though.
 
As for my DCD996, I can vouch for them whole day whole night, great for heavy use and has a good price to reliability and power ratio, but your situation is different, as you’ve got a dud from them.

I agree that you should take it back to the store you’ve bought it from (better if you still have the receipt). But before returning it, call their customer service rep and ask about the process – maybe you might be lucky and they’ll give you some freebies.
 
Not unless you’re drilling a reinforced concrete or something crazy, then it must be definitely a factory defect of some sort.
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DCD996 are usually built for tasks like these – masonry work, drilling brick walls, and they have enough torque for even some harder jobs. The mere fact that yours worked and died within less than 10 minutes suggests that there’s something wrong about your tool.

I also agree that you return it where you bought it. Just make sure that you have the receipt so you won’t have any more troubles in the future.

Also, don’t judge DeWalt with this one bad experience. I’ve been a DeWalt user for years and I can say that their quality is far much more better compared to cheap brands out there.
 
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